You answer buying questions all day. HelpDesk.com collects them from every channel in one inbox and shows you the revenue those answers bring in.
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Text products are trusted by 35,000+ leading brands
A help desk for sales teams has one job: no question left hanging.
History, priority, and customer details sit next to the conversation. You answer knowing who's asking and what they bought.
Connect Salesforce or HubSpot. See the CRM ticketing system
Build views around what matters to your team: channel, priority, or the questions that block a purchase.
Save the answers to shipping, returns, and sizing questions once. Send them in two clicks every time after.
Surface the questions holding up an order first, so no sale waits behind a routine case.
Round-robin routing keeps the workload even. Collision detection stops double replies.
Set workflows that flag VIP customers, protect response times, and qualify leads on their own.
39%
less time spent per ticket at Brastel
4,000
tickets per week using automation at P4P Partners
100+
tickets handled in 4 hours via prioritization and tagging at Valley Driving School
Every ticket is a buyer waiting on something: a size, a shipping date, a payment question. Reply suggestions draft the answer from your knowledge base, Refine sharpens the tone, and tags, summaries, and language detection keep the queue in order. The reply lands before the buyer cools off.
AI drafts an answer from your knowledge base. Your teammate reviews it and sends it in one click.
Fix grammar, adjust tone, or expand a short note into a full reply before you hit send.
AI reads each ticket and proposes tags, so cases sort themselves and reporting stays clean.
See the subject, the core issue, and the suggested next step at a glance before you jump in.
AI detects the customer's language and routes the conversation to a teammate who can help.
Some buying questions can't wait for a ticket. Shoppers ask in chat, while they're still on the page. Your AI agent answers 24/7, in the customer's language, and hands the conversation to your team the moment a human should take over.
73%
of customer cases resolved before a ticket is created, on average. Top teams reach 98%
+266%
lift in visit-to-order rate for ecommerce stores running Text's AI agent
24/7
answers in the customer's language, with a clean handoff to your team
The AI agent suggests products from your catalog and lets shoppers add them to the cart without leaving the conversation.
When a shopper asks about a deal, the AI agent shares the code you predefined and keeps the purchase moving.
Reports count the orders placed during a chat or within 30 days after it. Support stops being a line of cost you estimate and becomes a line of revenue you read.
Every order tied to a conversation, counted in dollars in the All Sales report.
A separate report shows the sales your AI agent closed in chat on its own.
Sales tracking works on any ecommerce platform, not just Shopify.
$1.5M
revenue from support chat in six months
+25%
more revenue from support chat in six months
+30%
increase in average order value
Put a dollar figure on your support
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I can explore chats and discover what people are actually inquiring about. I can then shape the marketing content and campaigns based on that qualitative data.
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium
A sales help desk is ticketing software for the questions people ask before and after they buy. It collects buying questions from email, live chat, WhatsApp, Messenger, and SMS in one inbox, so your team answers while the customer is still deciding.
It's customer service software, not event ticketing, and it doesn't replace a CRM. HelpDesk.com pairs the ticketing system with AI help desk features that handle pre-sales chats and reports that count the orders. HelpDesk.com is built by Text and comes with a free 14-day trial.
A sales help desk holds contact details and order history, so security isn't optional. Role-based access controls who sees what, connections are encrypted, and HelpDesk.com is SOC 2, GDPR, and PCI DSS compliant.
SOC 2
GDPR
CCPA
PCI DSS
DPF
WCAG 2
BBB
Start your 14-day trial. No credit card required.
Forward your inbox or drop the chat widget on your store.
The Earned sales report counts the revenue from day one.
A sales help desk is ticketing software for the questions people ask before and after they buy. It collects buying questions from email, live chat, WhatsApp, Messenger, and SMS in one inbox, so your team answers while the customer is still deciding, and reports show the orders those conversations bring in.
Buying questions answered fast become orders. HelpDesk.com tracks orders placed during a chat or within 30 days after it, so you see the revenue in the Earned sales report. Ecommerce stores running Text's AI agent saw a 266% lift in visit-to-order rate.
Email, live chat on your website, WhatsApp, Facebook Messenger, and SMS through Twilio. Every channel feeds the same inbox, so one queue covers every place a customer can ask a question.
Yes. HelpDesk.com comes with a free 14-day trial and no credit card required, so you can run your real customer questions through it before you decide.
They do different jobs. A CRM stores relationship data like contacts and deals. A help desk turns customer questions into tickets your team can track and resolve. If your sales team already runs Salesforce or HubSpot, HelpDesk.com connects to both. See the CRM ticketing system page for how the two work together.
In chat, yes. The AI agent answers pre-sales questions, recommends products from your catalog, lets shoppers add them to the cart without leaving the conversation, and shares the discount codes you predefined. Your team can take over any conversation at any moment.
Connect Shopify to see the last order, payment and fulfillment status, and live cart value next to each conversation. Sales tracking itself works on any ecommerce stack, not just Shopify.
No. Event ticketing software sells seats for concerts and games. A sales help desk manages customer service tickets: the buying and support questions your team answers every day. If you're here to sell event tickets, this isn't the tool.
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