Team collaboration software that perfectly fosters synergy

Step up your team productivity and infuse accountability with our ticketing system. Work side-by-side on customer cases that always match your talents.

Free 14-day trial No credit card required

24/7/365 support

Feel free to contact us around the clock when you need support or guidance.

Data safety

Ensure your security with RODO compliance and Privacy-Shield certification.

Great reviews

Get proven software with excellent reviews: 4.8 on G2, 4.7 on GetApp, and 4.7 on Capterra.

Over 6000 support experts actively collaborate in HelpDesk right now

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Divide into groups and stay united

Map out the actual structure of your organization in the HelpDesk ticketing system to better distribute cases and collectively beat customer expectations.

Multidisciplinary teams in the HelpDesk ticket management system

Multidisciplinary teams

Create as many teams as you need to strategically align specialists based on their skill sets, languages, departments, nature of the case, or work hours.

Differentiated roles in the HelpDesk ticket management system

Differentiated roles

Put people in roles where they feel comfortable. Engage assisting agents, managing admins, or cost-free viewers who can browse tickets without modifying them.

Work booster

Multiple email templates

Customize and set up multiple email templates for each team. Express your brand and your teams' goals by refining the look and feel of your outgoing messages.

Multiple email templates in the HelpDesk ticket management system
100+

tickets are handled within four hours through prioritization and tagging.

7,000

actions performed by automated workflow instead of agents.

It was nice to be able to look at the automated workflow examples that are ready to go. It's really simple.
It was nice to be able to look at the automated workflow examples that are ready to go. It's really simple.
Melissa Hannamthe Director of Marketing at Valley Driving School
Read success story

Work together to make sure no case gets left behind

No case is a struggle when you handle tickets as a team! Increase joint productivity with a robust help desk system for effective collaboration and end-to-end task coordination.

Followers in the HelpDesk ticket management system

Followers

Take on the role of a ticket follower to supervise the ticket-resolving process. Follow the case to get instant notifications of any updates and assure optimal guidance.

People in the loop in the HelpDesk ticket management system

People in the loop

Bring in other people who you think should be updated on the case. Add the "People in the loop" parameter to email templates so your recipient knows exactly who's involved.

Managers' favorite

Assignment

Go with a manual, supervisor, or automated process to share duties and clarify ticket ownership. Always assign a capable agent who can sort out the customer case ASAP.

Assignment in the HelpDesk ticket management system

Save big time as a team during
the free 14-day trial

Deliver superior customer support and link to an expert-appreciated HelpDesk.

Free 14-day trial Smart collaboration features No credit card required

Free 14-day trial Smart collaboration features No credit card required

Always work in sync and steer clear of overlaps

Keep the momentum going and dodge duplicate tasks by staying in tune with your teammates. Use advanced collaboration features to track each other's progress.

Collision detection in the HelpDesk ticket management system

Collision detection

Track the collision detector and be aware of your teammates' ticket progress. Use this option to plan your tasks, align your efforts, and achieve greater efficiency as a team.

Shared views in the HelpDesk ticket management system

Shared views

Foster a seamless work environment by sharing your ticket filtering settings as a "Shared view" with your teammates. Empower them to contribute to common goals.

Loved by teams

Marketplace apps

Equip your team with helpful solutions. Upgrade collaboration and productivity with smart and market-breaking apps dedicated only to HelpDesk.

Marketplace apps in the HelpDesk ticket management system

Watch your teamwork thrive in HelpDesk

Free 14-day trial Smart collaboration features No credit card required

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

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