AI ticketing & automation
24/7/365 guest support
SOC 2 & GDPR
Hotels, travel agencies, and tour operators run guest support in one place. HelpDesk.com turns booking questions, changes, and after-hours messages into tickets your team answers fast, on any channel.
Free 14-day trial 5-minute setup No credit card required
Text products are trusted by 35,000+ leading brands
A question about a booking needs an answer now. When the reply is slow, the guest calls the OTA or books elsewhere next time.
Cancellations, date changes, and travel-day problems do not keep office hours. Someone has to catch them, even after the desk closes.
Check-in times, baggage rules, cancellation policies. Your team answers them hundreds of times while the real issues wait.
No credit card required
Route booking changes, tag requests by type, and follow up automatically. Repetitive steps run without code, so your team spends its time on guests.
A guest who asks on WhatsApp and follows up by email stays one conversation, not two tickets. Nothing gets lost between channels.
Build teams by language, property, or shift. Solve cases together with private notes and shared views, wherever your team works.
Wire HelpDesk.com into your tools from the Playbook. Connect Shopify, Salesforce, and HubSpot through predefined actions, or anything else through webhooks and the API.
Every channel lands in one queue with clear statuses: open, pending, solved.
Build views around the queues your team watches: new bookings, changes, complaints.
Surface travel-day problems first, so nothing urgent waits past its deadline.
Every message becomes a trackable ticket in a shared inbox.
Real-time conversations on your booking site, handled in the same workspace.
The channel travelers already use for quick questions arrives as tickets your team can route.
Social messages flow into the same queue as everything else, so nothing lives in a separate app.
Travel-day texts reach the team wherever they work and become tickets like any other request.
No credit card required
Free 14-day trial No credit card required Advanced ticketing made easy
You'll be in
good company
The minute you create the workflow, you can mark it as ready to go live, and it immediately starts working for you.Melissa HannamDirector of Marketing at Valley Driving School
100+
tickets handled within four hours through prioritization and tagging.
7,000
actions performed by automation instead of agents.
Resolving tickets is the baseline. Your help desk can also spot a ready-to-book guest in a conversation and act on it.
Watch behavior and intent in real time, before a question even becomes a ticket.
Start the conversation about the trip a guest is looking at, at the right moment.
Recommend and help book, then hand off to a human with full context when it counts.
Track the bookings, leads, and repeat guests your conversations generate.
$1.5M
revenue from support chat in six months at Wembley
+25%
revenue from support chat at Sephora
No credit card required
Guest details are encrypted in transit and at rest, stored in certified AWS data centers, with SOC 2 and GDPR compliance built in.
SOC 2
GDPR
CCPA
PCI DSS
DPF
WCAG 2
BBB
Free 14-day trial No credit card required
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.Dalton Hasegawa, Manager at Brastel Co., Ltd.
Create your account. No credit card required.
Bring in email, chat, WhatsApp, Messenger, and SMS.
Let the AI Agent take routine questions while your team handles the rest.
No credit card required
Hospitality help desk software collects guest questions and requests in one place, turns them into trackable tickets, and routes each one to the right person. It replaces shared mailboxes and scattered chats with a single queue that hotels, travel agencies, and tour operators can all work from. Every booking question, change, or complaint gets an owner, a status, and a full history. A hotel calls it a hospitality help desk; a travel agency or tour operator running the same setup calls it a travel help desk.
The job is guest communication, not room inventory. A hospitality help desk sits next to your booking system and handles the conversations around a trip: pre-arrival questions, travel-day problems, and post-stay follow-ups. HelpDesk.com is a hospitality help desk built on this model, with the ticketing core, AI, and reporting delivered in one browser workspace.
Hotel management software, often a property management system, runs the operation: reservations, room availability, rates, and billing. It is built to manage inventory, not conversations.
A hospitality help desk runs the guest communication around that operation. It brings every message into one queue, routes it to the right person, and tracks it to resolution. Most teams run both: the property system holds the booking, the help desk handles the questions about it. If you are searching for a travel help desk, hotel guest messaging software, or guest experience software, this is the category you are shopping in.
There is no rollout project. A hospitality help desk takes you from signup to a working guest queue in four steps:
1. Connect your channels. Forward your support email and add live chat, WhatsApp, Messenger, and SMS. Every message becomes a ticket in one queue.
2. Point the AI Agent at your policies. The AI Agent answers from the sources you choose, like your cancellation policy and FAQ, and replies in the guest's language.
3. Route and set SLAs. Assignment rules send booking changes to the right team, and SLAs keep travel-day problems from slipping past their deadline.
4. Measure and improve. Reports show which questions come up most, so you know which policy page or booking step to fix next.
When comparing hospitality help desk software, judge each tool on what a travel team actually needs day to day:
Email alone is not enough. One queue for email, chat, WhatsApp, Messenger, and SMS keeps every guest conversation in a single place.
An AI Agent that answers common questions around the clock, in the guest's own language, and hands the rest to your team with context.
Rules that send booking changes to the right person and protect response times when a travel day goes wrong.
Look for SOC 2, GDPR, and encryption in transit and at rest, since guest records hold personal and payment details.
A subscription you can adjust as the season changes, and a free trial so you can test the tool before paying.
Hospitality help desk software is help desk software built for guest support: it collects questions and requests in one place, turns them into trackable tickets, and routes each one to the right person. Hotels, travel agencies, and tour operators use it so every booking question, change, or complaint has an owner, a status, and a full history. Travel agencies and tour operators often call the same tool a travel help desk. HelpDesk.com adds AI on top, so routine questions get answered before they become tickets, and guests get faster replies.
HelpDesk.com brings email, native live chat, WhatsApp, Messenger, and SMS into a single queue, so every conversation becomes a trackable ticket regardless of where it started. A guest can ask a pre-arrival question on WhatsApp and send a travel-day text later, and both stay in one thread your team can follow.
The AI Agent covers the desk when it is closed. It answers what it can from your policies and, for anything that needs a person, creates a ticket with a priority and routes it to the right team. SLA rules keep travel-day problems from waiting past their deadline, so the first agent online sees the urgent cases first.
Setup takes about five minutes: sign up, forward your support email, and start receiving tickets. The trial is free for 14 days and needs no credit card. During the trial you can connect channels, point the AI Agent at your policies, and set up views for bookings and changes. If your case is more complex, contact us and we will help you set it up.
Hotel management software, usually a property management system, runs reservations, room availability, rates, and billing. A hospitality help desk runs the guest communication around that operation: pre-arrival questions, travel-day problems, and follow-ups, all in one queue. Most teams run both. The property system holds the booking, and the help desk handles the questions about it.
Yes. The AI Agent replies in the guest's language, and you control which languages it uses. It answers common questions, like cancellation policies and check-in times, drawing only from the knowledge sources you choose. When a case needs a person, it hands off with the full conversation attached.
Yes, through Workflows: predefined actions, webhooks, and the API. You can build custom skills that pull details from your own stack, connect tools like Shopify for direct bookings, and automate multi-step tasks without engineering time. HelpDesk.com does not replace your property system; it works alongside it.
A help desk conversation is often a buying moment. HelpDesk.com can spot a ready-to-book guest, engage at the right time, and help them complete the booking, then hand off to a person when it counts. Sales tracking ties those conversations back to revenue, so you can see the bookings your support chat brings in, not just the tickets it closes.
Free 14-day trial No credit card required