A contact form is a place on a website that allows visitors to communicate with the site owner by sending direct messages. You can add a contact form on your website as another ticket source.
Contact forms are available in every HelpDesk plan.
How to create a contact form
If you want to create and add your contact form, go to the ‘Settings’ section and choose ‘Contact form.’
In the ‘Contact form,’ you can fully customize the details of your form.
First, select the team that will receive messages from the form. Also, note that you can decide which email address will be used as the reply address for the team.
Click on the ‘Change’ button to select a team for the contact form.
Then think about the actual content. You can add your custom:
- Data processing consent
All these fields are optional.
Data processing consent
You can place a consent field in the contact form and adjust it with the appropriate text and links. Use this field for informational purposes or to obtain the recipient’s consent for data processing when sending the contact form.
Click on the ‘Preview’ button to see what your contact form will look like.
How to install a contact form
In the ‘Contact form,’ you can get the installation code.
Click on the ‘Copy code’ button. Then paste the copied code to embed the contact form on your website. Insert the code in a convenient place on your website, e.g., on the Contact page, About page, or footer.
How to add a contact form in WordPress
To add the HelpDesk contact form, go to your WordPress account, and edit the website. Choose a place where you want to add a new block with a contact form.
Click on the ‘+’ button to add a new block.
Scroll to the section with the widgets. Select ‘Custom HTML’ block.
In this field, you can paste the generated HTML code.
Click on the ‘Preview’ button to see what the contact form will look like on your WordPress website.
Remember to save your changes.
What should you do when WordPress removes HTML iFrame tags?
Some versions of WordPress remove iFrame HTML tags to ensure a proper security level. If this happens to you, you’ll see the message “Your browser does not allow embedded content.” The solution is the iFrame plugin, which allows you to get this feature through a WordPress webpage.
If your WordPress version blocks iFrame, use WordPress plugins to embed HTML.
This is the example of WordPress shortcode for the iFrame plugin:
[iframe src="link to your form" width="100%" height="638px" style="border: 0; overflow: hidden; overflow-x: auto;" sandbox="allow-scripts allow-popups"]
How many forms can be created?
You can create multiple contact forms for different teams. Just select the team and generate a new code to add it in a convenient place on your website.