Set up account

Guidelines on how to start using HelpDesk and create your first ticket

First steps in HelpDesk

3 simple steps to get started with HelpDesk

Discover how to start using HelpDesk as your ticket management tool.

HelpDesk: Sub-Processors

Check out the list of HelpDesk sub-processors.

HelpDesk settings

In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

Text Accounts: logging into HelpDesk

The migration of all HelpDesk accounts to Text Accounts it’s the first step to allow our users to log in to all of our products from one space without the need to switch.

Set basic settings

Agent signature

Add Agent signatures to add a personal touch to your ticket responses.

Getting email messages to Apple Private Relay

Learn how to solve issues with hard bounces and configure Apple Private Relay.

Edit your avatar

Enhance your HelpDesk profile by customizing your avatar. Show off your personal style and make every interaction with team members more distinctive.

Install apps from the HelpDesk Marketplace

Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

Email template

Learn how you can edit the email template in HelpDesk to adjust it to your needs.

Manage multiple email addresses

Learn how to add multiple email addresses to HelpDesk and create custom inboxes with workflows.

Enable browser notifications

Learn how to enable browser notifications to be notified of any new ticket activity.

Set up the custom domain, forwarding address, and reply address

Learn how to set up the custom domain, forwarding address, and reply address.

Try HelpDesk today

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