Use HelpDesk

Discover all the HelpDesk features and learn how to use them

Work with tickets

Automated workflows

Learn to create automated workflows in HelpDesk.

Ticket dashboard guide

Discover how to work on tickets and manage them in a simple way.

Collision detection in a ticket

Learn what collision detection is so your team can work in a sustainable way.

What are "My Views"

Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.

Contact form for your website

Learn how to create a contact form and embed it on your website.

What are canned responses

Prepare predefined templates to answer you customers' questions faster.

Email delivery tracking

Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.

What are statuses

Statuses help you identify which tickets need your attention – learn how to use them.

Email template

What is an email template? An email template is one of the most important ways for you to personalize communication with your customer.

What are tags and how to use them

Use tags to organize and categorize your tickets.

Following a ticket

Check out how useful is the following feature in the process of solving and supervising a ticket.

What are teams

Teams are the groups of agents that help you create a structure for your customer service process.

HelpDesk reports

Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.

What are ticket priorities

What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.

How do my clients see the messages sent from HelpDesk?

HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.

What is ticket rating

Ticket rating helps you gather feedback from your customers.

How to delete a ticket

Learn how to permanently delete tickets from HelpDesk.

What’s in "All tickets"

Browse the All Tickets section to get an overview of the customer support

How to use filters

Use filters to customize your tickets view.

What’s in "My open tickets"

Browse the "My open tickets" section to find the tickets that need your attention.

How to use private notes

Use private notes to collaborate with your teammates in the HelpDesk app.

What’s in "Tickets to handle"

Find all the open tickets in the "Tickets to handle" section.

Inline images

Add images to your messages and signature to create brand identity and help your customers better.

Workflow templates

Learn how to use workflow templates and avoid creating workflows from scratch.

Record the screen in response

Learn how to record your screen to respond to a customer with a video.

Manage your account

Agent signature

Add Agent signatures to add a personal touch to your ticket responses.

Roles in HelpDesk

Discover the roles you can assign to the HelpDesk users.

Create and manage agent accounts

Learn how to add agents in HelpDesk and manage their accounts.

Try HelpDesk today

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