Use HelpDesk

Work with tickets

Learn to create automated workflows in HelpDesk.

Prepare predefined templates to answer you customers' questions faster.

Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.

Statuses help you identify which tickets need your attention – learn how to use them.

What is an email template? An email template is one of the most important ways for you to personalize communication with your customer.

Use tags to organize and categorize your tickets.

Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.

Teams are the groups of agents that help you create a structure for your customer service process.

HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.

What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.

Learn how to permanently delete tickets from HelpDesk.

Ticket rating helps you gather feedback from your customers.

Use filters to customize your tickets view.

Browse the All Tickets section to get an overview of the customer support

Use private notes to collaborate with your teammates in the HelpDesk app.

Browse the "My open tickets" section to find the tickets that need your attention.

Add images to your messages and signature to create brand identity and help your customers better.

Find all the open tickets in the "Tickets to handle" section.

Discover how to work on tickets and manage them in a simple way.

Learn how to use workflow templates and avoid creating workflows from scratch.

Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.