Read helpful and to-the-point articles on working with tickets, automating tasks, and managing your team. Make the most of HelpDesk features.
Learn how to create custom fields to detail your tickets.
Learn how to record your screen to respond to a customer with a video.
Use teams to structure agents in your customer service process.
Manage spam and learn how to add email addresses and domains to Trusted or Blocked lists.
Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.
Discover how to work on tickets and manage them in a simple way.
Check out how useful is the following feature in the process of solving and supervising a ticket.
Prepare predefined messages to answer your customers' questions quicker.
Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.
Statuses help you identify which tickets need your attention – learn how to use them.
HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.
Use tags to organize and categorize your tickets.
Learn how to create a new ticket in the HelpDesk app.
What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.
Learn how to permanently delete tickets from HelpDesk.
Ticket rating helps you gather feedback from your customers.
Learn how to merge your tickets in HelpDesk.
Browse the All Tickets section to get an overview of the customer support
Use private notes to collaborate with your teammates in the HelpDesk app.
Browse the "My open tickets" section to find the tickets that need your attention.
Add images to your messages and signature to create brand identity and help your customers better.
Find all the open tickets in the "Tickets to handle" section.
Find out how to add more message recipients. Learn how to properly use the "People in the loop" field.
Learn why your tickets are unintentionally marked as spam and how to avoid it.
Create more advanced and sophisticated automated workflows in HelpDesk.
Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.
Learn how to create automated workflows in HelpDesk.
Learn how to use workflow templates and avoid creating workflows from scratch.
Use filters to customize your tickets view.
Learn what collision detection is so your team can work in a sustainable way.
Discover the roles you can assign to the HelpDesk users.
Learn how to add agents in HelpDesk and manage their accounts.
Use teams to structure agents in your customer service process.
Invite your team and explore HelpDesk features for free
