Use HelpDesk
Discover all the HelpDesk features and learn how to use them
Work with tickets
Learn to create automated workflows in HelpDesk.
Learn how to record your screen to respond to a customer with a video.
Learn what collision detection is so your team can work in a sustainable way.
Discover how to work on tickets and manage them in a simple way.
Learn how to create a contact form and embed it on your website.
Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.
Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.
Prepare predefined templates to answer you customers' questions faster.
What is an email template? An email template is one of the most important ways for you to personalize communication with your customer.
Statuses help you identify which tickets need your attention – learn how to use them.
Check out how useful is the following feature in the process of solving and supervising a ticket.
Use tags to organize and categorize your tickets.
Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.
Teams are the groups of agents that help you create a structure for your customer service process.
HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.
What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.
Learn how to permanently delete tickets from HelpDesk.
Ticket rating helps you gather feedback from your customers.
Use filters to customize your tickets view.
Browse the All Tickets section to get an overview of the customer support
Use private notes to collaborate with your teammates in the HelpDesk app.
Browse the "My open tickets" section to find the tickets that need your attention.
Add images to your messages and signature to create brand identity and help your customers better.
Find all the open tickets in the "Tickets to handle" section.
Find out how to add more message recipients. Learn how to properly use the "People in the loop" field.
Learn how to use workflow templates and avoid creating workflows from scratch.
Manage your account
Add Agent signatures to add a personal touch to your ticket responses.
The migration of all HelpDesk accounts to LiveChat Accounts it’s the first step to allow our users to log in to all of our products from one space without the need to switch.
Learn how to add agents in HelpDesk and manage their accounts.
Discover the roles you can assign to the HelpDesk users.