Read helpful and to-the-point articles on working with tickets, automating tasks, and managing your team. Make the most of HelpDesk features.
Learn how to use the Archive, Trash, and Spam folders to categorize and organize tickets.
Find out how to add more message recipients. Learn how to properly use the "People in the loop" field.
Learn how to upload and delete attachments from HelpDesk tickets.
Learn how to record your screen to respond to a customer with a video.
Learn how to create custom fields to detail your tickets.
Manage spam and learn how to add email addresses and domains to Trusted or Blocked lists.
Use teams to structure agents in your customer service process.
Discover how to work on tickets and manage them in a simple way.
Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.
Learn how to use AI text enhancements and be quicker in everyday conversations.
Check out how useful is the following feature in the process of solving and supervising a ticket.
Prepare predefined messages to answer your customers' questions quicker.
Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.
Learn how to use statuses that will help you determine which tickets need your attention.
HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.
Use tags to organize and categorize your tickets.
Learn how to create a new ticket in the HelpDesk app.
What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.
Learn how to permanently delete tickets from HelpDesk.
Ticket rating helps you gather feedback from your customers.
Learn how to merge your tickets in HelpDesk.
Browse the All Tickets section to get an overview of the customer support
Use private notes to collaborate with your teammates in HelpDesk.
Browse the "My open tickets" section to find the tickets that need your attention.
Add images to your messages and signature to create brand identity and help your customers better.
Find all the open tickets in the "Tickets to handle" section.
Learn how to navigate the dashboard and tickets using keyboard shortcuts.
Learn why your tickets are unintentionally marked as spam and how to avoid it.
Create more advanced and sophisticated automated workflows in HelpDesk.
Learn how to smartly wrap up multi-threaded customer conversations with a ticket summary.
Learn how to create automated workflows in HelpDesk.
Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.
Use filters to customize your tickets view.
Learn how to use workflow templates and avoid creating workflows from scratch.
Learn what collision detection is so your team can work in a sustainable way.
Discover the roles you can assign to the HelpDesk users.
Learn how to add agents to HelpDesk and manage their accounts.
Use teams to structure agents in your customer service process.
Invite your team and explore HelpDesk features for free
