Use HelpDesk
Discover all the HelpDesk features and learn how to use them
Work with tickets
What are automated rules? Automated rules help you to create automatic workflows that will speed up your work. There are four rules available.
Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.
Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.
Prepare predefined templates to answer you customers' questions faster.
What is an email template? An email template is one of the most important ways for you to personalize communication with your customer.
Statuses help you identify which tickets need your attention – learn how to use them.
Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.
Use tags to organize and categorize your tickets.
HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.
Teams are the groups of agents that help you create a structure for your customer service process.
Learn how to permanently delete tickets from HelpDesk.
What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.
Use filters to customize your tickets view.
Ticket rating helps you gather feedback from your customers.
Use private notes to collaborate with your teammates in the HelpDesk app.
Browse the All Tickets section to get an overview of the customer support
Add images to your messages and signature to create brand identity and help your customers better.
Browse the "My open tickets" section to find the tickets that need your attention.
Discover how to work on tickets and manage them in a simple way.
Find all the open tickets in the "Tickets to handle" section.
Manage your account
Add Agent signatures to add a personal touch to your ticket responses.
Discover the roles you can assign to the HelpDesk users.
Learn how to add agents in HelpDesk and manage their accounts.