Use HelpDesk

Discover all the HelpDesk features and learn how to use them

Work with tickets

Automated workflows

Learn to create automated workflows in HelpDesk.

Spam list

Manage spam and learn how to add email addresses and domains to Trusted or Blocked lists.

Collision detection in a ticket

Learn what collision detection is so your team can work in a sustainable way.

Ticket dashboard guide

Discover how to work on tickets and manage them in a simple way.

Contact form for your website

Learn how to create a contact form and embed it on your website.

What are "My Views"

Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.

Email delivery tracking

Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.

What are canned responses

Prepare predefined templates to answer you customers' questions faster.

Email template

What is an email template? An email template is one of the most important ways for you to personalize communication with your customer.

What are statuses

Statuses help you identify which tickets need your attention – learn how to use them.

Following a ticket

Check out how useful is the following feature in the process of solving and supervising a ticket.

What are tags and how to use them

Use tags to organize and categorize your tickets.

HelpDesk reports

Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.

What are teams

Teams are the groups of agents that help you create a structure for your customer service process.

How do my clients see the messages sent from HelpDesk?

HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.

What are ticket priorities

What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.

How to delete a ticket

Learn how to permanently delete tickets from HelpDesk.

What is ticket rating

Ticket rating helps you gather feedback from your customers.

How to use filters

Use filters to customize your tickets view.

What’s in "All tickets"

Browse the All Tickets section to get an overview of the customer support

How to use private notes

Use private notes to collaborate with your teammates in the HelpDesk app.

What’s in "My open tickets"

Browse the "My open tickets" section to find the tickets that need your attention.

Inline images

Add images to your messages and signature to create brand identity and help your customers better.

What’s in "Tickets to handle"

Find all the open tickets in the "Tickets to handle" section.

People in the loop

Find out how to add more message recipients. Learn how to properly use the "People in the loop" field.

Why are my tickets marked as Spam?

Learn why your tickets are unintentionally marked as spam and how to avoid it.

Record the screen in response

Learn how to record your screen to respond to a customer with a video.

Workflow templates

Learn how to use workflow templates and avoid creating workflows from scratch.

Manage your account

Agent signature

Add Agent signatures to add a personal touch to your ticket responses.

LiveChat Accounts: a new way to log in to HelpDesk

The migration of all HelpDesk accounts to LiveChat Accounts it’s the first step to allow our users to log in to all of our products from one space without the need to switch.

Create and manage agent accounts

Learn how to add agents in HelpDesk and manage their accounts.

Roles in HelpDesk

Discover the roles you can assign to the HelpDesk users.

Try HelpDesk today

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