Use HelpDesk
Discover all the HelpDesk features and learn how to use them
Work with tickets
Learn to create automated workflows in HelpDesk.
Discover how to work on tickets and manage them in a simple way.
Learn what collision detection is so your team can work in a sustainable way.
Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.
Learn how to create a contact form and embed it on your website.
Prepare predefined templates to answer you customers' questions faster.
Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.
Statuses help you identify which tickets need your attention – learn how to use them.
What is an email template? An email template is one of the most important ways for you to personalize communication with your customer.
Use tags to organize and categorize your tickets.
Check out how useful is the following feature in the process of solving and supervising a ticket.
Teams are the groups of agents that help you create a structure for your customer service process.
Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.
What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.
HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.
Ticket rating helps you gather feedback from your customers.
Learn how to permanently delete tickets from HelpDesk.
Browse the All Tickets section to get an overview of the customer support
Use filters to customize your tickets view.
Browse the "My open tickets" section to find the tickets that need your attention.
Use private notes to collaborate with your teammates in the HelpDesk app.
Find all the open tickets in the "Tickets to handle" section.
Add images to your messages and signature to create brand identity and help your customers better.
Learn how to use workflow templates and avoid creating workflows from scratch.
Learn how to record your screen to respond to a customer with a video.
Manage your account
Add Agent signatures to add a personal touch to your ticket responses.
Discover the roles you can assign to the HelpDesk users.
Learn how to add agents in HelpDesk and manage their accounts.