Quick and easy to set up

GDPR compliance

GDPR compliance

HR help desk software for better communication

Maintain high employee engagement by implementing the HR ticketing system. Improve employee satisfaction and productivity and streamline recruitment processes with the best HR tools.

Free 14-day trial No credit card required Cancel anytime

Trusted by 6,000+ customer success experts

haas logo haas logo gameseal logo gameseal logo pethealth logo pethealth logo brastel logo brastel logo timecamp logo timecamp logo Traders Trust logo Traders Trust logo Uber Prints logo Uber Prints logo Valley Driving School logo Valley Driving School logo

Why does your HR team need HelpDesk?

Optimize your HR team's effectiveness with help desk ticketing software for your business.

Personalized communication

Enhance the candidate experience with customized messages. Craft personalized emails with job details, addressing applicants by name. Ensure real-time updates about the recruitment process straight in the HR platform.

Efficient inquiry management

Use the HR app to automate the categorization and prioritization of inquiries and address common questions with instant responses. Collect feedback on resolved issues to improve the human resources team's efficiency.

Data-driven insights

Track key recruitment data, such as the number of new tickets with CVs or first response time to assess your time-to-hire. Improve HR strategies with advanced analytics and reports to determine what employees need.

Simplify the recruitment process

Boost HR support by providing your team with smart features

  • Respond quickly to repetitive questions and time-consuming cases, thanks to automated responses.
  • Set automations within a minute to focus on more complex employee inquiries.

Optimize query management

Speed up responding to employees or candidates with canned responses. Quickly address common inquiries by copying and pasting pre-defined replies with one click directly in the HR software.

Store candidates' data

Use tags and custom fields to save applicant information for personalized messages. Add private notes on candidate interactions, capturing impressions for later use by your team.

Keep your team up to date

Send private notes to teammates during the recruitment to brief them about progress. Use reports to inform the team about closed tickets, resolved cases, and the number of new employees.

Speed up the HR team's performance

Set up automations to delegate repetitive tasks. Respond more precisely to requests from employees and candidates. Prepare them in a second so you can focus on improving employee satisfaction and optimizing staff management.

Users Love Us

Happiest Users 2023

Empower your HR team with an AI-based HelpDesk

Free 14-day trial Easy automation Secure data storage

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2

All your HR support cases in a simple dashboard

Tickets list view in HelpDesk ticketing system

Manage hiring, onboarding, and HR workflows in one place

Streamline collaboration among employees and track their needs to promote staff loyalty. Use workflow optimization tools to solve issues more effectively.

See all features
Managers' favorite

Collaborate with your team

Create sub-teams for different recruitment stages. Resolve employee queries such as leave requests, organizing sick leave issues, or team integrations.

Use bulk actions

Easily apply bulk actions to candidates' questions with a few clicks. Quickly change ticket status, priority, assignment, or tags.

Check ticket details quickly

Get an AI summary of tickets with details on subject, topic, and solution stage. Use the human resources management system to showcase details to your team at your regular HR meetings.

Managers' favorite

Track your team's needs

Track key metrics for HR support showing trends and gaps in your team management. Improve team performance by generating reports that provide insights on the accomplished work.

Brastel Co., Ltd. team
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,
Manager at Brastel Co., Ltd.
Read case study
35%

Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.

2,000

Brastel team handles nearly 2,000 tickets a month using automation.

Start with HR HelpDesk in three simple steps

Get HelpDesk for a free 14-day trial and create an account.

Forward messages from your current support inbox to HelpDesk.

Start receiving tickets from your customers and team.

No credit card required

Use AI features to expand HelpDesk capabilities

Automate HR team operations and gain a comprehensive understanding of cases without investing time in detailed analysis

Enhance your linguistic precision

Use AI to compose flawless messages to candidates and ensure they can access key information thanks to clear communication.

Broaden any thought

Enhance written communication with employees by providing detailed information. Expand details about updating working hours, changing the office rules, or improvements in requesting days off.

Users Love Us

Happiest Users 2023

Try HelpDesk for free and see how it easily fits into the HR team

Free 14-day trial Easy automation No installation needed

Provide the best HR support internally or externally

Designed for better team performance

HR help desk for employees

  • Manage inquiries related to employee benefits, such as health insurance, through one platform.
  • Integrate automation to handle routine employee queries and reduce HR team workload.
  • Use the reporting tools to gain insights into employee satisfaction and HR efficiency.
Sign up for free
Simplifying the hiring process

HR support for candidates

  • Manage and respond to inquiries from potential candidates about job offers.
  • Provide ongoing assistance to applicants in different time zones.
  • Handle candidates' messages through email, social media, live chat, website forms, and more.
  • Automate and manage interview scheduling.
  • Simplify the onboarding process for new hires.
Sign up for free

We're here for you 24/7/365

When you need assistance, you can count on our Support Heroes. They're strong and swift, and will help you no matter the time!

Chat with us 🤗
HelpDesk support

Experience effortless ticket management with HelpDesk

Free 14-day trial Core ticketing features No credit card required

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

Discover our text| products