Agent signature

Aneta Szotek
1 min read
updated: Jul 1, 2019

To make your messages more personal, you can add agent signatures to your tickets. They will appear at the bottom of the tickets that the agent responds to.

You can add a signature in the agent account details:

  • Click on your avatar, and choose “View profile”.

Agent settings in the HelpDesk app

  • Select the edit icon in your profile details section in the top right corner.

Agent details in the Agent settings

  • Add your signature in the “Signature” section and click “Save changes”.

The signature field in the HelpDesk app

Your signature will appear automatically whenever you respond to a ticket at the bottom of the message.

Agent signature in the ticket view

Video overview

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