Agent signature

1 min read
updated: Sep 26, 2024
HelpDesk
158 29

Video overview for adding agent signatureLink icon

To make your messages more personal, you can add agent signatures to your tickets. They will appear at the bottom of the tickets that the agent responds to.

You can add a signature in the agent account details:

  • Click on your avatar, and choose “View profile.”

Agent settings in the HelpDesk app

  • Select the edit icon in your profile details section in the top right corner.

Agent details in the Agent settings

  • Add your signature in the “Signature” section and click “Save changes.”

The signature field in the HelpDesk app

Your signature will appear automatically whenever you respond to a ticket at the bottom of the message.

Agent signature in the ticket view

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Try HelpDesk today

Free 14-day trial Simple setup

You'll be in
good company

Companies using HelpDesk
HelpDesk tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

Discover Text products