To make your messages more personal, you can add agent signatures to your tickets. They will appear at the bottom of the tickets that the agent responds to.
You can add a signature in the agent account details:
- Click on your avatar, and choose “View profile.”
- Select the edit icon in your profile details section in the top right corner.
- Add your signature in the “Signature” section and click “Save changes.”
Your signature will appear automatically whenever you respond to a ticket at the bottom of the message.