« Work with tickets

What’s in "All tickets"

Rafal Kloc
1 min read
updated: Jul 1, 2019

In the “All tickets” section, you can see all the tickets that you currently have access to. This view integrates all the categories: Tickets to handle, My open tickets, Pending, Solved, On hold and Spam.

All tickets section

In this section, you can see all the tickets with their current statuses. There are 6 basic statuses in HelpDesk:

  • Open
  • Pending
  • On hold
  • Solved
  • Closed
  • Spam

Take a look at our article about statuses to learn more.

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