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updated: Jul 10, 2026
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In the “All tickets” section, you can see all the tickets that you currently have access to. This view integrates all the categories: Tickets to handle, My open tickets, Pending, Solved, On hold and Spam.
In this section, you can see all the tickets with their current statuses. There are 6 basic statuses in HelpDesk:
Open
Pending
On hold
Solved
Closed
Spam
Take a look at our article about statuses to learn more.
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