In the “All tickets” section, you can see all the tickets that you currently have access to. This view integrates all the categories: Tickets to handle, My open tickets, Pending, Solved, On hold and Spam.
In this section, you can see all the tickets with their current statuses. There are 6 basic statuses in HelpDesk:
- On hold
Take a look at our article about statuses to learn more.