How do my clients see the messages sent from HelpDesk?

Rafal Kloc
1 min read
updated: Aug 26, 2022

One of the key values in customer support is to give both precise and personal answers to your customers.

The messages sent from HelpDesk look like standard emails. Your customer sees only the actual answer to their query. You can change the Assignee, write a Private Note, or change the Status of a ticket. It won’t be visible to your customer.

Here’s an example of a conversation in HelpDesk:

The ticket view in HelpDesk.

The HelpDesk’s details are visible only to you and your agents. Your customer will see a message that can look like this:

How your customers see messages sent from HelpDesk.

You can change the look and feel of your messages by editing the email template. Customize your email template by adding branding and necessary parameters.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

RELATED ARTICLES

Email delivery tracking

Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.

Read the article

How to create a ticket

Learn how to create a new ticket in the HelpDesk app.

Read the article

Try HelpDesk today

Invite your team and explore HelpDesk features for free

Free 14-day trial Simple setup

Discover our text| products