What’s in "My open tickets"

Rafal Kloc
1 min read
updated: Jul 1, 2019

“My open tickets” is your main go-to place if you’re a HelpDesk Agent. It this section you will find tickets that are assigned to you and require your attention.

When you send your answer, the ticket will be automatically marked as “Pending".

You can also change the assignee. If you change the Assignee, the ticket will no longer be in your “My open tickets” inbox. However, you’ll still be able to see the ticket—you can find it in the “All tickets” section.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

RELATED ARTICLES

Email delivery tracking

Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.

Read the article

How do my clients see the messages sent from HelpDesk?

HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.

Read the article

Try HelpDesk today

Invite your team and explore HelpDesk features for free

14-day free trial Easy setup

Discover our other products