Customer Service Quiz from the Help Desk Coach & Helpdesk.com for your IT Help Desk: How user friendly is your help desk? The well respected help desk delivers highest levels of customer satisfaction and while handling calls efficiently. The … [Continue reading]
5 Pillars of Help Desk Success –
5 Pillars of Help Desk SuccessAs the Help Desk Coach, I’m often asked what does it take to make a great help desk? The best of the best help desks emphasize the focus on the following factors to assure user satisfaction, reputation for excellent … [Continue reading]
The Help Desk Rings In the iPhone — Calling all Help Desks!
According to the latest helpdesk.com survey, IT and help desk professionals are weighing an increasingly important emphasis on smart phone integration with the help desk. The proliferation of the iPhone -- and other smart phones -- has created a … [Continue reading]
It’s always about those dreaded passwords…!
Passwords are the bane of the help desk world, with related issues (e.g. "forgot my @#!*% password!!!") soaking up 30% or more of the average help desk technician's time. There's been a lot of focus around password management this week. See these … [Continue reading]
Welcome to the Helpdesk.com Blog!
Welcome to the Helpdesk.com blog. This blog is dedicated to news, stories and insights on the service and support industry. Blog postings and news flashes address ITSM technologies, service desk management, help desk software, customer relationship … [Continue reading]