Trusted by 7000+ support experts worldwide
Optimize support capacity and bolster agent confidence using a comprehensive library of help center articles packed with proven troubleshooting solutions.
Dive into help center articles right from your ticket interface: no toggling tabs or endless searches. Streamline ticket resolution with quick access to FAQs, product details, and step-by-step user guides.
Use direct links to help center articles, equipping your recipients with the proper knowledge. Show your customers how handling simple issues by themselves can be empowering, making them more self-reliant.
Managers' favorite
Get an essential asset for new support agents' training and onboarding. The knowledge base fast-tracks learning, providing beginners with a repository of information and previously resolved cases to study.
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Browse the vast knowledge base to find tried-and-tested solutions, such as product details, account information, and troubleshooting guides to solve cases on the first try, enhancing support efficiency and customer satisfaction.
Empower users to solve common issues on their own at full scale, bypassing the need to contact your teams. Lighten the load on agents, granting them extra time to focus on other duties.
Use recent advancements in AI to auto-create articles, titles, and tags, freeing up time for other tasks. Generate well-written, grammatically correct articles with just a few inputs.
Provide consistent answers to common questions and requests and improve the overall quality of your communication. Stick to the script to build trust and reliability with recipients.
Use the knowledge base to cut operating costs associated with workforce and training. Enable both recipients and agents to tackle issues faster with minimal direct interaction.
Integrate a knowledge base with a ticketing system to understand common issues, user needs, and how well your content works. Use these insights to improve your approach.
Access detailed information from the knowledge base software to improve the user experience. Give instant answers to cut down on frustration and perceived support wait times.
Track article usage and resolution success to keep your knowledge base fresh and helpful. Ensure that the content stays relevant and useful over time.
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There is one incredibly beneficial feature you have, and I am talking about the KnowledgeBase. This feature saves our time and unlocks the possibility of timely assistance.Alex Lawrence,
53.9%
Once P4P Partners properly set up email forwarding, 18,000 tickets per month, or 53.9% of the total, were created through email.
4,000
The P4P Partners team handles nearly 4,000 tickets per week using automation.
A knowledge base is a centralized database or repository of information that stores and organizes content such as articles, documents, FAQs, and tutorials. It serves as a self-service tool for users to find answers to their questions and solutions to their problems without direct assistance.
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