KnowledgeBase and HelpDesk

Use KnowledgeBase in HelpDesk

Free 14-day trial

Trusted by 7000+ support experts worldwide

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Solve tickets following the advice in your help center articles

Optimize support capacity and bolster agent confidence using a comprehensive library of help center articles packed with proven troubleshooting solutions.

Have all the answers at your fingertips (literally!)

Search and view help center articles

Dive into help center articles right from your ticket interface: no toggling tabs or endless searches. Streamline ticket resolution with quick access to FAQs, product details, and step-by-step user guides.

Copy and paste help center articles

Use direct links to help center articles, equipping your recipients with the proper knowledge. Show your customers how handling simple issues by themselves can be empowering, making them more self-reliant.

Managers' favorite

Share knowledge with your team

Get an essential asset for new support agents' training and onboarding. The knowledge base fast-tracks learning, providing beginners with a repository of information and previously resolved cases to study.

Grow with HelpDesk and KnowledgeBase

Free 14-day trial Smart features Result-driven system

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Users Love Us in G2

Anyone can be a support genius with the HelpDesk app and KnowledgeBase together

Increasing first contact resolution with the KnowledgeBase and HelpDesk

Increase first contact resolution

Browse the vast knowledge base to find tried-and-tested solutions, such as product details, account information, and troubleshooting guides to solve cases on the first try, enhancing support efficiency and customer satisfaction.

Reducing ticket volume with the KnowledgeBase and HelpDesk

Reduce ticket volume

Empower users to solve common issues on their own at full scale, bypassing the need to contact your teams. Lighten the load on agents, granting them extra time to focus on other duties.

Generating articles, titles, and keywords with AI.

Generate articles, titles, and keywords with AI

Use recent advancements in AI to auto-create articles, titles, and tags, freeing up time for other tasks. Generate well-written, grammatically correct articles with just a few inputs.

Writing consistent responses with the KnowledgeBase and HelpDesk

Write consistent responses

Provide consistent answers to common questions and requests and improve the overall quality of your communication. Stick to the script to build trust and reliability with recipients.

What are the benefits of using KnowledgeBase in HelpDesk?

Cost efficiency

Use the knowledge base to cut operating costs associated with workforce and training. Enable both recipients and agents to tackle issues faster with minimal direct interaction.

Analytics and insights

Integrate a knowledge base with a ticketing system to understand common issues, user needs, and how well your content works. Use these insights to improve your approach.

Better customer experience

Access detailed information from the knowledge base software to improve the user experience. Give instant answers to cut down on frustration and perceived support wait times.

Feedback loop for improvement

Track article usage and resolution success to keep your knowledge base fresh and helpful. Ensure that the content stays relevant and useful over time.

Start free 14-day trial

Free 14-day trial Smart features Result-driven system

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Users Love Us in G2
The minute you create the workflow, you can mark it as ready to go live, and it starts working for you.
Melissa Hannam,
the Director of Marketing at Valley Driving School

tickets are handled within four hours through prioritization and tagging.

actions performed by workflows instead of agents.

KnowledgeBase software in a nutshell

What is a knowledge base?

A knowledge base is a centralized database or repository of information that stores and organizes content such as articles, documents, FAQs, and tutorials. It serves as a self-service tool for users to find answers to their questions and solutions to their problems without direct assistance.

Why is it worth getting KnowledgeBase?

  • Low-cost self-service tool. KnowledgeBase offers an affordable solution as a knowledge repository and a self-service tool. This dual functionality is invaluable for businesses aiming to streamline their operations and enhance customer satisfaction.
  • Ideal for small and medium companies. Particularly beneficial for small and medium-sized enterprises, KnowledgeBase empowers businesses with limited resources to deliver exceptional customer support. Using this tool, you can effectively manage customer inquiries and provide quick assistance without straining your budget.
  • One simple plan with all the features. With a straightforward pricing plan encompassing all essential features, KnowledgeBase ensures simplicity and transparency. This single plan offers unlimited seats and content, meeting various business needs without added complexity.
  • Easy to set up, use, and manage. KnowledgeBase boasts a user-friendly interface and requires no coding skills for setup or maintenance. Its intuitive design simplifies the process of creating, updating, and managing content, allowing you to focus on delivering value to your customers rather than grappling with technical intricacies.
  • Rich-text and intuitive editor. KnowledgeBase features a formatted text editor that promotes quick and painless content creation and publishing. Unlike traditional content management systems (CMSs), this intuitive editor streamlines the authoring process, making it accessible to users with varying levels of technical expertise.
  • 24/7/365 support. With around-the-clock support, KnowledgeBase ensures recipients receive timely assistance whenever they encounter challenges or require guidance. Having this continuous support mechanism underscores a commitment to customer satisfaction and operational excellence.
  • LiveChat and HelpDesk integration. Seamless integration with ticketing and chatting systems simplifies agent workflows and enables self-service around the clock. Empowering customers to find answers to their queries independently can alleviate the burden on agents while ensuring consistent service delivery.
  • Custom branding. KnowledgeBase offers customizable branding options, allowing you to create a help center that aligns with your brand identity in seconds. This tailored branding elevates the user experience and reinforces brand consistency across all touchpoints.
  • AI-powered features. KnowledgeBase simplifies and speeds up content creation by using AI-powered features. Try artificial intelligence capabilities to streamline workflows, improve productivity, and provide personalized experiences for customers.

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