How to create a ticket

If your customer reaches out to you using a different channel than email (e.g. phone), you can create a ticket to continue the conversation via email.

To create a ticket, click the "+ New ticket" button in the Ticket dashboard in the Tickets section.

This is the “New ticket” view:

How to create a ticket?

1. Enter the following details: Subject, Requester’s name, Requester’s email, Assignee, Team.

2. Write your message.

3. Click “Send” (the message will be sent to the Requester’s email address).