How to use filters

Aneta Szotek
1 min read
updated: Jul 1, 2019

Filters help you customize your current “Tickets” view.

You can filter your tickets according to:

  • Creation date
  • Last activity
  • Status
  • Agent
  • Assignment
  • Team
  • Tag
  • Rating

To add a filter, go to the “Tickets” view, click the “+ Add a filter” button and choose the filter you’d like to add. Then, an additional tab will appear that you can use to customize the filter (e.g. date or team’s name).

Using filters in HelpDesk

It is possible to apply multiple filters at the same time.

Video tutorial

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