When you open HelpDesk, you’ll see the ticket dashboard. In this article, we’ll explain how to navigate your dashboard.
In this view, you can see 2 basic sections:
- Folder list (on the left)
- Ticket list (on the right)
Folders help you navigate through different ticket lists. They are sorted by views or ticket status. Here, you will also find a search bar and the ‘+ New ticket’ button.
Also, you can easily spot the number of particular customer cases thanks to the counters.
Here you can see all the tickets from a specific folder. The list includes following ticket details:
- Requester’s details
- Status of the ticket
- Date of the last message that was sent in the ticket thread
You can choose filters that will help you find tickets according to specific parameters. Learn more about filters.
Open a ticket to write a message, access the message history, and the ticket details.