LiveChat integration: Add LiveChat agents to Helpdesk

Aneta Szotek
1 min read
updated: Dec 9, 2019

Once you integrated LiveChat and HelpDesk, you may want to invite your LiveChat agents to HelpDesk tickets. Give your support and sales teams the access to the entire conversation history with customers: both tickets and chats.

How to invite a LiveChat agent to Helpdesk

Make sure your LiveChat and HelpDesk accounts are connected. Go to HelpDesk’s Agent section. Choose the “Agents from LiveChat” tab.

Agents from LiveChat in Helpdesk

Click “Add to HelpDesk” next to the agent you’d like to invite.

Add agent to HelpDesk

Choose the agent’s role in HelpDesk and click “Add". Learn more about roles.

Inviting LiveChat agent to HelpDesk - final step

And that’s it! Your agent can now start using HelpDesk.

When you invite an agent from LiveChat, you add a new agent to your HelpDesk subscription. Consult the pricing to learn more about the subscription plans.
When you invite an agent from LiveChat, you add a new agent to your HelpDesk subscription. Consult the pricing to learn more about the subscription plans.

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