HelpDesk offers three pricing plans tailored to meet various business needs:
- Team plan
- Business plan
- Enterprise solution
Each plan includes a comprehensive set of customer service features, eliminating the need to compare multiple options and ensuring you find the right fit for your case.
All the plans make it super easy for teams to work together, even if they’re not in the same place. HelpDesk brings all your customer tickets into one spot so that you can handle them together without any hassle.
Agents can also set up automated workflows to take care of repetitive tasks, and managers get to tap into detailed reports and analytics to keep improving how the team performs.
If you use LiveChat on your website, you can easily integrate your ticketing system with LiveChat software.
Feel free to explore more about what HelpDesk has to offer and ask any questions you may have regarding the subscription plans.
Team
The Team plan is designed for companies of all sizes with teams that specialize in serving various customer needs, from support, sales, or technical staff to customer success and accounting teams.
Subscriptions start at just $29/agent/month, billed annually.
What do you get with the Team plan?
- Unlimited free viewers
- Up to 5 teams
- Up to 5 forwarding addresses
- Up to 5 reply addresses
- One custom domain
- Up to 5 email templates
- Up to 5 activated workflows
- Up to 5 activated custom fields
- Up to 20 shared and 5 private macros
Learn more about all the HelpDesk features.
Business plan
The Business plan is tailored for businesses with complex operations. It’s ideal for organizations that manage intricate processes and multiple departments, such as logistics, production, finance, and project management. This plan meets the needs of complex operations, strategic planning, and teamwork across departments, helping to boost efficiency and hit business targets.
Subscriptions start at just $50/agent/month, billed annually.
What do you get with the Business plan?
- Unlimited paid users (admins, agents)
- Unlimited free viewers
- Up to 100 teams
- Up to 100 forwarding addresses
- Up to 100 reply addresses
- Up to 100 custom domains
- Up to 100 email templates
- Up to 50 activated workflows
- Up to 20 activated custom fields
- Up to 100 shared and 20 private macros
Learn more about all the HelpDesk features.
Enterprise solution
Enterprise is a tailor-made HelpDesk solution prepared especially for organizations requiring premium support from a dedicated account manager and software engineer. Additionally, our team provides guidance throughout the migration from your existing ticketing system. For more details or to discuss further, please feel free to contact our sales team.
What do you get with the Enterprise solution?
- Everything from the Business plan with no limits
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
- White label
Learn more about all the HelpDesk features.
FAQ
Who is an agent?
In the HelpDesk system, an agent is a person who has their own login and password and can log into the HelpDesk software.
What payment methods do you offer?
We accept all major credit cards such as Visa, Mastercard, American Express, and Discover. If you choose monthly billing, payments are made at the beginning of the new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.
Is there a free trial?
Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all Team plan features and can add as many agents as you want.
Are there any discounts available?
You’ll get a 15% discount if you choose an annual subscription.
Can I add or remove agents anytime?
Yes, you can add or remove an agent account whenever you want.
What if I need more than 14 days?
We understand that every business is unique, and every entrepreneur has different needs. Contact us, and we’ll be happy to extend your trial period.
Can I add new agents during the billing cycle?
Yes, you can add new agents at any time. You will be charged the new agent fee immediately, but the amount is prorated based on the number of days remaining in the current billing cycle. For example, if you add an agent on day 15 of a monthly billing cycle, you will pay 50% of the full price for the agent.
How can I get an invoice?
We have prepared a short guide with all the information about invoices here.