Pricing in HelpDesk

Aneta Szotek
3 min read
updated: Jul 1, 2019

Let’s explore HelpDesk’s pricing plans and frequently asked questions about subscription.

In HelpDesk, there are three plans that align with different business needs: Starter, Team, and Enterprise. Compare the pricing plans and choose the one that’s best for you.

Starter

The Starter plan is perfect for small business owners that want their emails handled in a professional way. It gives you all the tools needed to work with tickets plus some basic customer service reports.

The subscription starts at only $4 / agent / month.

What do you get with a Starter plan?

  • Email channel (shared inbox)
  • Convert emails into tickets for better customer support.
  • Unlimited free Viewer accounts
  • Unlimited ticket history
  • Collaboration tools
  • Basic reports
  • Ticket rating
  • 247 chat support

Team

The Team plan is designed for companies that has specialized support and sales teams. This plan allows the users to cooperate smoothly and offers more advanced workflow management options. You also have access to advanced HelpDesk analytics that helps you optimize your team performance. If you use LiveChat on your website, you can easily integrate your ticketing system with LiveChat software.

The subscription starts at only $19 / agent / month.

What do you get with a Team plan?

  • All “Starter” features plus
  • Multiple mailboxes
  • Teams
  • Multi-brand customization
  • Advanced analytics
  • Customization
  • LiveChat integration

Enterprise

Enterprise is HelpDesk’s tailor-made plan that is prepared just for you. You will get premium assistance of a dedicated Account Manager and Software Engineer’s support. Our team will also help you migrate from the ticketing system that you currently use. Contact our sales team if you’d like to learn more about the plan.

What do you get with an Enterprise plan?

  • All “Team” features plus
  • Multichannel communication
  • Dedicated account manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Data migration assistance

Learn more about all the HelpDesk features.

FAQ

Who is an Agent?

In HelpDesk, an “Agent” is a person that has his own login and a password and is able to log in into HelpDesk software.

What payments methods do you offer?

We accept all major credit cards such as Visa, Mastercard, American Express and Discover. If you choose monthly billing, the payments are made at the beginning of a new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.

Is there a free trial?

Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all the pro features, and you can add as many Agents as you want.

Are there any discounts available?

With an annual subscription, you’ll get a 15% discount.

Can I add or remove agents anytime?

Yes, you can add or remove an agent account whenever you want.

What if I need more than 14 days?

We understand that every business is unique, and every entrepreneur has different needs. Feel free to contact us and we’ll happily extend your trial period.

Can I add new agents during the billing cycle?

Yes, you can add new agents at any time. You’ll be charged for the new agent instantly, however the amount is proportional to the number of days that are left until the end of your current billing cycle. For example, if you add an agent in the 15th day of your monthly billing cycle, you’ll pay 50% of the full price per agent.

How can I get an invoice?

We have prepared a short guide with all the information about invoices here.

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