Pricing in HelpDesk

Weronika Masternak
3 min read
updated: Aug 26, 2022

HelpDesk is a one-plan app, which means you no longer have to fumble around and compare plans. In one Team plan, you have all the amazing customer service features that suit different business needs. 

Let’s explore HelpDesk’s offer and frequently asked questions about the subscription.

Team planLink icon

Plan Team is designed for companies of all sizes that have teams that specialize in serving a variety of customer needs, from support, sales, or technical staff to customer success and accounting teams.

This plan allows everyone to work together smartly and seamlessly, even if they aren’t in the same location. HelpDesk gathers customer tickets from various sources in one place, making it easy to manage them together as a team.

In addition, agents can set up multiple automated workflows to delegate repetitive tasks for automation. At the end of the workday, managers can drill down into advanced reports and analytics that help optimize team performance.

If you use LiveChat on your website, you can easily integrate your ticketing system with LiveChat software.

Subscriptions start at just $29/agent/month, billed annually.

What do you get as part of the Team plan?Link icon

  • Unlimited teams
  • Team-specific settings
  • Multiple forwarding addresses
  • Unlimited automated workflows
  • Multiple website contact forms
  • Customized email template
  • Collision detection
  • Screen recording
  • Ticket merging feature
  • Advanced reporting
  • Integration with LiveChat

Enterprise solutionLink icon

Enterprise is a tailor-made HelpDesk solution that is prepared especially for you. You will receive premium support from a dedicated account manager and software engineer. Our team will also guide you through the migration process from the ticketing system you are currently using. If you would like to learn more about this plan, don’t hesitate to get in touch with our sales team.

What do you get as part of the Enterprise solution?Link icon

  • All Team plan features
  • Dedicated account manager
  • Product training
  • Software engineer support​
  • Security assistance
  • White label
  • Data migration assistance

Learn more about all the HelpDesk features.

FAQLink icon

Who is an agent?Link icon

In the HelpDesk system, an agent is a person who has their own login and password and can log into the HelpDesk software.

What payments methods do you offer?Link icon

We accept all major credit cards such as Visa, Mastercard, American Express, and Discover. If you choose monthly billing, payments are made at the beginning of the new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.

Is there a free trial?Link icon

Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all Team plan features and can add as many agents as you want.

Are there any discounts available?Link icon

You’ll get a 15% discount if you choose an annual subscription.

Can I add or remove agents anytime?Link icon

Yes, you can add or remove an agent account whenever you want.

What if I need more than 14 days?Link icon

We understand that every business is unique, and every entrepreneur has different needs. Contact us, and we’ll be happy to extend your trial period.

Can I add new agents during the billing cycle?Link icon

Yes, you can add new agents at any time. You will be charged the new agent fee immediately, but the amount is prorated based on the number of days remaining in the current billing cycle. For example, if you add an agent on day 15 of a monthly billing cycle, you will pay 50% of the full price for the agent.

How can I get an invoice?Link icon

We have prepared a short guide with all the information about invoices here.

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