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Open up another communication channel using chatbot assistance. It can successfully start a conversation with your customer, which can then be routed to a human agent or an automated workflow.
A chatbot is always there to help when you're not around. Customers can engage with it, get prompt guidance, or leave a ticket with further questions around the clock.
Use a chatbot to ask your customers questions and gain new insights into their experience. All answers will appear as tickets on your main HelpDesk dashboard, ready to be analyzed.
ChatBot is a platform that allows you to build and launch chatbots.
Chatbots can simulate a human-like conversation by providing real-time, automated answers to users' questions via text chat messages.
Invite your team and explore HelpDesk features for free