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Get IT help desk software for effective tech support

Bring quick, accurate, and reliable support to your customers through centralized communication channels.

Free 14-day trial Easy automation Robust reporting

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Trusted by 6,000+ support experts worldwide:

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Why does your IT team need HelpDesk?

Solve all customer IT requests at a single service desk, enabling prompt, data-driven assistance.

Localized management

Centralize your support messages to ensure no case is missed. By governing everything from one point, you can prioritize and resolve issues more efficiently, improving the organization of your IT tasks.

Improved response times

Automate ticket routing to quickly direct cases to the right agent based on predefined criteria. Give answers within seconds and greatly reduce resolution time, proving you're a trusted provider.

Reporting and analytics

Use powerful reporting and analytics tools to track trends, agent performance, customer satisfaction, and other metrics. All this to refine your IT support, make informed decisions, and efficiently manage resources.

Keep your IT support team on track

Creating scalable teams in HelpDesk
Simplify customer service

Create scalable teams

Divide your support engineers into teams responsible for a specific area, such as an API, registration process, subscription, or purchasing process.

Delegating tasks effortlessly in HelpDesk

Delegate tasks effortlessly

Have a full view of the ticket history to easily reassign a case to a more experienced IT agent. Use private notes to share all relevant ticket details on the fly.

Adding tags to tickets in HelpDesk

Add tags to tickets

Thoroughly categorize your tickets using descriptive tags. Label support cases so you can easily filter them out or even automate their handling.

Creating custom fields in HelpDesk

Create custom fields

Use custom fields to equip tickets with additional information gathered during IT support troubleshooting. Explore their value when you need deep-dive insights.

Tracking team performance online in HelpDesk.

Track team performance online

Get a 360 data view and compare average response times, ticket heatmaps, or satisfaction. Use insights to organize your IT support operations better.

Work smarter

Define debugging checklists

Perform crisis management and save practical checklists as canned responses so agents can go step-by-step, find the root of the issue, and resolve tickets quicker.

Defining debugging checklists in HelpDesk
Examples of HelpDesk integration

Connect with many productivity apps

Mirror your support flow and integrate HelpDesk with the tools you use daily when providing information technology assistance.

Secure encryption at IT help desk

Secure your technical case details

Use state-of-the-art encryption to provide secure support and prevent unauthorized access to confidential messages and files.

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Happiest Users 2023

Get a sense of how HelpDesk can empower your IT support

Free 14-day trial Easy automation Robust reporting

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2

All your IT support cases on one neat dashboard

  • Browse tickets
  • Use filters
  • Create views
  • Bulk actions

Daily IT actions turned into well-considered processes

Boost your IT team's productivity with practical ticketing features.

See all features
Example of performing mass actions in HelpDesk.

Perform bulk actions

Save time by applying bulk actions on tickets and changing their status, priority, assignment, or tags with just a few clicks.

Examples of using API documentation to integrate with HelpDesk.

Use the API documentation

Connect to the external services, tools, plugins, and applications you need for your daily IT support flow by using extensive API documentation.

Managers' favorite

Automate your tasks

Delegate repetitive and time-consuming cases to automated workflows. Set them up in minutes so you can focus on the tasks that need your full attention.

Example of automating actions in HelpDesk

Their support team also benefits from using HelpDesk

Brastel Co., Ltd. team
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,
Manager at Brastel Co., Ltd.
Read case study
35%

Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.

2,000

Brastel team handles nearly 2,000 tickets a month using automation.

Start with HelpDesk in three simple steps

Get HelpDesk for a free 14-day trial and create an account.

Forward messages from your current support inbox to HelpDesk.

Start receiving tickets from your customers and team.

No credit card required

Use API features to expand HelpDesk capabilities

Explore the API documentation to easily link to your preferred services, build a connected support hub, and bring the best customer experience.

Advanced reports

Use the API to access the raw data for ultimate ticket analysis.

Deep integrations

Connect to the systems of your choice for seamless cooperation.

Custom channels

Create and interact with tickets from sources other than email.

Sophisticated flows

Utilize the API to create complex automations for IT assistance.

Users Love Us

Happiest Users 2023

See how HelpDesk is a natural extension of IT support

Free 14-day trial Easy automation Robust reporting

Deliver the best IT support internally or externally

Designed for collaboration

IT service desk for internal teams

  • Troubleshoot all technical issues faced by recipients in one place.
  • Use the same dashboard across all departments to make it easy for people to reach out to the responsible team with questions.
  • Automatically generate tickets to easily manage your IT infrastructure.
  • Protect sensitive information and ensure compliance with the latest security standards.
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Many people fall into three categories: Admins, Devs, and IT
Simplify customer service

Tech support for customers and external users

  • Actively ask for your customers' opinions using surveys and forums to really understand the IT hurdles they face.
  • Spread out your help options to email, chat, or socials, making it super easy for users to get in touch.
  • Turn support tickets into mini-lessons, guiding users through fixes to prevent the same snags in the future.
  • Stay ahead of troubles by checking and fixing glitches before your users even spot them.

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What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

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Our Sales Team is ready to help you

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Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!

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Experience effortless ticket management with HelpDesk

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