Use remote support software and be even more reachable

Take care of your customers individually or as a team from any location in the world.

Free 14-day trial Web-based solution

HelpDesk application with analytical charts

7 reasons why effective remote support is important

Efficient case resolution

Remote assistance software enables IT technicians and support teams to connect directly with users, facilitating their troubleshooting in real time.

Cost-effective solution

Implementing a digital support system eliminates the necessity for on-site visits, allowing you to assist multiple users simultaneously, increasing profitability.

Enhanced customer experience

Using remote support software ensures a seamless customer experience by facilitating quick and direct communication between customers and support agents.

Increased productivity

With the aid of virtual support software, technical issues can be swiftly resolved without prolonged wait times, minimizing disruptions to daily operations.

Security and privacy

Reputable remote support software employs robust security measures, including encrypted connections, to ensure data privacy and protect sensitive information.


As your business expands, the remote support software can handle higher user volumes, provide 24/7 support across time zones, and adapt to new technologies.

Global reach

Remote software enables your teams to assist users across different time zones and geographical locations, making it ideal for organizations with a global presence.

Support your customers remotely without a hitch

HelpDesk features - screenshots in a circle with user avatars

Work with your team in real time

HelpDesk is a platform designed for remote support and team collaboration. Invite your teammates to use their individual accounts to solve customer cases together. Mirror the way you're organized as a team in reality.

Work with your team in HelpDesk
HelpDesk on mobile

Choose your favorite device

HelpDesk is a web-based application, which means it runs in a browser, regardless of device or operating system. Feel free to explore your customer tickets on desktop or mobile while on the go.

Try HelpDesk for free
Screenshot of canned responses with a hash behind it

Automate your support tasks

Delegate non-core tasks to automated workflows and answer repetitive questions without your direct input. Respond more consistently and boost response times with canned responses.

Automate your tasks now
Illustration: A padlock and a folder in a cloud

Protect your digital data

Run all your support operations in a dedicated remote help desk. Your messages will be safely hosted in the cloud, so you don't need additional infrastructure to store data. Stay GDPR-compliant and fully protected.

Start using HelpDesk

Online reports in real time

Optimize first response time

Look at online reports to see how much time it takes you to manage tickets. Find cases that require more effort from your team and draw conclusions based on actual data.

Screenshot of the Response time report

Make remote support feel like on-site help with HelpDesk

Free 14-day trial Web-based solution Real-time data update

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

Discover our text| products