Ticket management software adaptable to your work style

Revolutionize your ticketing experience with HelpDesk. Streamline, prioritize, and solve cases, leaving your customers delighted.

Free 14-day trial Core ticketing features No credit card required

Trusted by 6000+ support experts worldwide

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Know exactly what's going on at a glance

Easily keep track of new, ongoing, and solved cases on HelpDesk system's intuitive dashboard. Plan your ticket management with total ease.

View of Multiple agents - Collision detection in the HelpDesk Ticket Management System

Collision detection

Follow the collision detector to know when a teammate is already working on a ticket, so you can avoid getting in their way and stay efficient.

Quick actions in the HelpDesk Ticket Management System

Quick actions

Make fundamental changes to a single ticket, such as changing the status or priority, using the quick action menu button.

Work booster

Custom filtering

Filter out the tickets that matter most and save them as customized views. Then, you can quickly browse them whenever you enter the app.

Custom filtering in the HelpDesk Ticket Management System
2,000

Brastel team handles nearly 2,000 tickets a month using automation.

39%

Brastel team saves 12 minutes handling each ticket. It's a 39% decrease in the ticket resolution process.

HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
Irina BokarevaMarketing Project Manager at Brastel Co., Ltd.

Browse ticket details that tell you everything

Organize all your requesters' info in one accessible-to-all place. Stay on top of the ticket management process to deliver excellent customer support.

Ticket info in the HelpDesk Ticket Management System

Ticket info

View status, priority, last message date, or tags to quickly spot the ticket’s urgency and resolution stage.

Requester info in the HelpDesk Ticket Management System

Requester

Browse the requester's details like their name or email address. Add more people to the loop so they can join the conversation thread.

Managers' favorite

Responsibility

Check out the team and the agent in charge, and the ticket’s successful resolution. Become a follower to get online notifications.

Application screenshot of Responsibility allocation in the HelpDesk Ticket Management System

Save a bunch of time with an automated help desk during your free 14-day trial

Deliver superior customer support and link to an expert-appreciated HelpDesk

Free 14-day trial Core ticketing features No credit card required

Free 14-day trial Core ticketing features No credit card required

Need a helping hand?
Bring a teammate!

Ticket management is no longer a one-person show. Tap into the collaborative features and suggest solutions dynamically and reliably.

View of Multidisciplinary teams in the HelpDesk Ticket Management System

Multidisciplinary teams

Think about the departments in your organization and easily organize them as teams in HelpDesk software to keep the structure real.

Application screenshot of Shared views in the HelpDesk Ticket Management System

Shared views

Save your ticket filtering settings as a shared view if you feel your team should have them at hand to meet your business goals.

Loved by teams

Private mode

Send private notes to document your ticket findings, add quick notes, or brief your teammate before changing the assignment.

Screenshot of Private mode in the HelpDesk Ticket Management System

Try out the HelpDesk system with your team

Free 14-day trial Core ticketing features No credit card required

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

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