Achieve long-term and short-term business goals with excellent customer service handled in a centralized location.
Free 14-day trial Built-in automation Simple AI application
Get started with HelpDesk in a few simple steps. The ticketing system works within a browser, so you can skip the installation and start using it right away. No technical knowledge is needed to launch HelpDesk in your company.
Explore all enterprise help desk features with a free 14‑day trial. Add or downsize agents at any time. From only $29, you get a tool that can help you improve your customer service and stay focused on your critical goals.
Open the dashboard to get an overview of current pressing issues. Resolving tickets in our enterprise help desk is as easy as replying to emails. Find any section in seconds using the smart navigation bar.
Be a company defined by a customer-centric approach. Know more about what your customers need, and then use that to build contextual communications. Understand what audiences think of your support through ticket ratings.Start building better relationships
Organize incoming messages and manage them effortlessly. Get an overview of all customer service issues in one place. Use statuses and tags to organize all cases and identify which tasks have been completed and which need your attention.Organize your communication
Automate repetitive tasks in your company with a help desk system. Create a clear workflow and make it convenient to identify who's responsible for a particular task. Assign agents or teams to tickets, use canned responses, and check your results in the reports.Increase productivity with HelpDesk
Get a new marketing tool
Excellent customer service can be a powerful marketing strategy. People share experiences. If you provide well-thought-out assistance, your customers will be likelier to leave a review or tell others that your work is outstanding.
Drive more sales
Close deals in a snap through the email channel and build customer relationships. Nurture your potential audience and educate them to show the value of your offering.
Improve business intelligence
Review HelpDesk reports to find insights and analyze customer service needs. Improve your product with effective feedback management. Find out what users expect from you.
Increase customer retention
Treat your existing customers as a priority. Make sure they get all the answers they need as quickly as possible. With increased brand loyalty, they'll choose your goods again and again.
Teamwork encourages learning from each other and makes it easier to complete daily support tasks. Give your team tools that facilitate collaboration. Use the collaboration features to resolve requests and consult answers with colleagues.
Enterprise-sized companies tend to have many customer service requests and need a stable environment to manage all communications. A ticketing system that is easy to use, yet highly reliable, can help turn a complicated process into a simple procedure with easy-to-follow steps.
Try HelpDesk for free for 14 days