Help desk support system for small business

An affordable ticketing software that fosters your brand growth.

Free 14-day trial Simple setup Scalable as you grow

Illustration: Small business owner helps a customer via email

Trusted by many growing companies and startups

Companies using HelpDesk Companies using HelpDesk
HelpDesk dashboard with team management, private notes, and tagging

Get a professional tool at a reasonable price

Get access to all advanced features with flexible subscription plans. Pay only for users who actually use HelpDesk. Update your support agent count at any time.

Try HelpDesk for free
Emails in HelpDesk dashboard listed by their statuses

Maximize productivity by using the resources you already have

Implementing a help desk system in your company is a true time saver. Organize any volumes of messages from Gmail, Outlook, or other email providers in one place to keep your inboxes neat.

Get productive with HelpDesk
HelpDesk ticket's feed view

Track issues and improve support quality

Better support means higher retention. Direct contact with your audience is essential for any early-stage company. Send friendly support messages when interacting with customers.

Use HelpDesk to connect with customers

Why choose HelpDesk over a regular inbox

Ticket statuses

Keep track of all customer messages and make sure you know which ones need your attention.

HelpDesk dashboard: Ticket statuses

Advanced tagging option

Easily identify message content with smart filtering options in ticket details.

HelpDesk dashboard: Advanced tagging

Delivery tracking

Confirm that your message has reached its intended destination and verify that the recipient has already reviewed it.

HelpDesk dashboard: Delivery tracking

Discover HelpDesk's advanced features


Group your customer-facing agents into teams and manage their tasks in a simple and transparent way.

HelpDesk dashboard: Teams

Canned responses

Prepare smart message templates and use them to speed up your response time.

HelpDesk dashboard: Canned responses

Business reporting

Browse through the reports to identify your blind spots and strongest points.

HelpDesk dashboard: Business reporting

Transparent pricing? Check ✅


For growing teams with entry-level needs.

$ 29 /mo
per agent billed annually (save 15%) or $34 billed monthly


For businesses with expansive operations.

$ 50 /mo
per agent billed annually (save 15%) or $59 billed monthly


For corporations requiring an individual approach.

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What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

Trusted by 7,000+ support experts worldwide

Our Sales Team is ready to help you

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Thank you for your submission

Great news! Expect to hear from us shortly to discuss further details.

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Try the trusted help desk software for SMBs

Free 14-day trial Simple setup Scalable as you grow

Get premium support from the HelpDesk team

Illustration: A message over a clock illustrating instant chat support

Reach out to us anytime,

No matter how many agents you add, your questions always have our highest priority. Start a chat for immediate assistance. Our support team is always available. On Mondays, Sundays, and holidays. At 2 pm or 2 am.

Illustration: A gear over the HelpDesk app illustrating direct contact with the development team

Connect with HelpDesk’s product
development team

Influence the product you use every day. Schedule a call with our Product Manager and tell us what you need. We believe in customer-oriented product development and would love to hear your ideas.

Chat with us right now

Smart feedback management fuels business growth

One thing is to get feedback, another is to learn from it. Use HelpDesk to get more quality opinions and manage it professionally.

  • Use tags to find similar issues and compare what customers are saying about your offerings.
  • Analyze trends to decide on improvements you want to implement.
  • Open yourself up to customer feedback on your support.
HelpDesk dashboard with feedback management tools: rating and tags

Designed for small businesses

Enterprise-oriented help desk systems aren't the best fit for small business owners. A simpler tool with an easy setup will increase your customer support efficiency.

Illustration: Small plant representing start-up


Implementing HelpDesk at the early stage of your business growth is crucial if you want to see its positive snowball effect in the future.

I have a start-up
Illustration: Medium sized plant representing small company without dedicated support team

Small company without a full-time support team

Integrating sales, support, and other communications in one place in a growing company makes the workflow smoother.

I have a small business
Illustration: Large, sprouted plant representing company with a dedicated support team

Company with a dedicated support team

Structure your dedicated support agents' processes in HelpDesk to make them reliable and timely.

I have a support team

Try the help desk software designed for businesses like yours

Free 14-day trial Simple setup Scalable as you grow

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