Microsoft 365 email forwarding

Weronika Masternak
1 min read
updated: Mar 27, 2024

The following steps are related to forwarding using default anti-spam policies, but we recommend creating your own anti-spam policy to meet your organizational needs and requirements. 

Follow these steps to set up forwarding in Microsoft 365:

  1. Access Active users in the Microsoft 365 Admin Center.

  1. Select the name of the user whose email address you want to forward, then select the “Mail” tab.

Selecting the name of the user whose email address you want to forward.

  1. Select “Manage email forwarding.”

Managing email forwarding in the Microsoft 365 Admin Center — clicking the option.

Managing email forwarding in the Microsoft 365 Admin Center.

  1. Select “Manage outbound anti-spam policies.” 

Anti-spam policies in the Microsoft 365 Admin Center.

  1. Select “Anti-spam outbound policy (Default)” settings

Anti-spam outbound policy in the Microsoft 365 Admin Center.

  1. Select “Edit protection settings,” change the value in the “Automatic forwarding” to “On - Forwarding is enabled,” and save changes.

Changing the anti-spam outbound policy in the Microsoft 365 Admin Center.

Changing the forwarding rules of the anti-spam outbound policy in the Microsoft 365 Admin Center.

Changes made to the forwarding rules of the anti-spam outbound policy in the Microsoft 365 Admin Center.

  1. Revisit “Manage email forwarding,” select “Forward all emails sent to this mailbox,” and enter HelpDesk’s forwarding address.  

Setting up forwarding in the Microsoft 365 Admin Center.

Here you can find your HelpDesk forwarding address

After saving the changes, forwarding will be set correctly and you’ll receive your first HelpDesk tickets. 

Find out how to enable external forwarding in Microsoft 365.

To learn more about the email forwarding process, visit the Microsoft 365 help center.

Do you need some help? Chat with us! We’re available 24/7.

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