Or you can follow these steps:
- Click the Settings icon. Click “View all Outlook settings”.
- Choose “Forwarding”.
- Tick the “Enable forwarding” checkbox.
- Enter your dedicated HelpDesk email address, which you can find in HelpDesk Settings > Email addresses. Click “Verify”.
- Click “Save”.
To learn more about the email forwarding process, visit the Microsoft Outlook help center.
If you get one of these statuses:
- Office 365 Forwarding Not Working
- Delivery has failed.
- Your organization does not allow external forwarding.
- 550 5.7.520 Access Denied.
It means that the forwarding settings may be tied to arrangements at an organization level — Outlook requires administrator permission to set up forwarding outside the organization if a company manages your email address.
While email forwarding may be convenient and necessary for HelpDesk to function properly, it also introduces security concerns related to potential information exposure. Malicious actors could leverage this information to attack your organization or its partners.
That’s why Microsoft 365 offers various types of automatic forwarding options, including:
- Users can set up Inbox rules to automatically forward messages to external recipients, either intentionally or as a consequence of a compromised account.
- Administrators can configure mailbox or SMTP forwarding to redirect messages to external recipients automatically. The admin can decide whether to forward the messages or retain copies of the forwarded messages within the mailbox.
Learn more about controlling automatic external email forwarding in Microsoft 365.
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