Watch this short video to learn how to set up forwarding from Outlook to HelpDesk:
Or you can follow these steps:
- Click the Settings icon. Click “View all Outlook settings.”
- Choose “Forwarding.”
- Tick the “Enable forwarding” checkbox.
- Enter your dedicated HelpDesk email address, which you can find in HelpDesk Settings > Email addresses. Click “Verify.”
- Click “Save.”
Outlook requires administrator permission to set up forwarding outside the organization if a company manages your email address. Learn more about controlling automatic external email forwarding in Microsoft 365.
To learn more about the email forwarding process, visit the Microsoft Outlook help center.
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