Here’s a short video explaining how to set up forwarding from Outlook to HelpDesk:
You can also follow these steps:
- Click the Settings icon. Click “View all Outlook settings”.
- Choose “Forwarding”.
- Tick the “Enable forwarding” checkbox.
- Enter your HelpDesk address (to be found in HelpDesk Settings -> Mailboxes). Click “Verify”.
- Click “Save”.
Outlook requires administrator permission to set up forwarding outside the organization if a company manages your email address. Learn more about controlling automatic external email forwarding in Microsoft 365.
To learn more, visit: https://support.office.com/en-ie/article/use-rules-to-automatically-forward-messages
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