A simple ticketing system for a team like yours

Manage all your customer messages in one place. Build better bonds automatically.

Free 14-day trial No credit card required Ready-to-use automations

HelpDesk app screenshot: tickets view

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Join the 3000+ experts who bring superior customer service with HelpDesk

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Team up in HelpDesk to smoothly resolve every case

A single ticketing system for better collaboration. Smarten up your daily workflow, and delight customers with your swift support.

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Automate your work in a snap

Automate your tasks

Resolve tickets automatically and save time for complex cases.

Automate your tasks

Send ready messages

Streamline your resolution rate with pre-made canned responses.

Send ready messages

Perform bulk actions

Address multiple similar customer tickets from your list in a single batch.

Perform bulk actions

Use real-time reporting

Dig deep into reports with performance metrics to make data-driven decisions.

Use real-time reporting

See automation features

Manage all your customer messages

Capture all messages

Bring the communication channels together into a single dashboard.

Capture all messages

Create ticket views

Keep your focus by filtering and grouping customer cases.

Create ticket views

Detail your tickets

Quickly update the resolution stage your customer case is on.

Detail your tickets

Know the full story

Browse previous conversations to deeply understand the customer.

Know the full story

See management features

Collaborate with your teammates

Spot collisions

Avoid tricky situations with multiple agents handling the same ticket.

Spot collisions

Mention teammates

Call out a specialist agent for first-class case management.

Mention teammates

Send private notes

Share customer stories or discuss complex cases with your team in private.

Send private notes

Follow tickets

Become a ticket follower to get real-time notifications of updates.

See collaboration features

Companies worldwide use HelpDesk to support customers

39%

Brastel team saves 12 minutes handling each ticket. It's a 39% decrease in the ticket resolution process.

2,000

Brastel team handles nearly 2,000 tickets a month using automation.

HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.

Irina Bokareva
Marketing Project Manager at Brastel Co., Ltd.

Read success story
Brastel

Take customer service to the next level and start your HelpDesk trial

Free 14-day trial No credit card required Simple setup

Easily connect with the essential tools

Integrate HelpDesk ticketing system with your CRM, favorite apps, and management platforms to fully reflect your daily workflow.

Find your integration

Explore HelpDesk in your own way

Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your ticketing system.

HelpDesk app screenshot

What is a help desk?

Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication — that's why it's also known as a ticketing system.

HelpDesk app screenshot
HelpDesk app screenshot

Data collected from tickets is a valuable source of customer information. You can analyze support stories and be well prepared for new customer cases.

The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.

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Save a bunch of time with an automated help desk during your 14-day free trial

No credit card required Ready-to-run automation Simple setup

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