Top-level security

Multichannel communication

Top-level security

Drive academic excellence with help desk software for education

Make your school a place where every student and teacher gets help exactly when they need it. Open the door to learning for everyone, making success easier to achieve.

Free 14-day trial Unlimited viewer role Simple interface

Trusted by 7,000+ customer success experts

Remote Learning School American Youth Academy TPS Connect Skills Institute Getaway Public Schools The Neighborhood Academy

Why do you need a ticketing system for schools?

Prioritize your students' well-being with the HelpDesk school ticketing software for academics.

Centralized issue management

Group all technical, administrative, and facility queries to ensure thorough and timely resolutions.

Adaptive
scalability

Get a school management system that adapts to your institution's growth, offering steady, high-quality support without requiring many extra resources.

Dynamic communication

Amplify interactions between students, teachers, departments, school offices, and services. Promote proactive reporting.

Simplify the knowledge-sharing

Spread trust and expertise among your students through ticketing software for schools

  • Keep track of your students' queries and needs, and create customized reports in a few clicks.
  • Speed up categorizing student cases by automatically sorting, prioritizing, and assigning them.

Optimize all incoming communication

Turn all student messages from email, social media, or forms into tickets, which you can quickly prioritize in one simple dashboard. Answer inquiries in minutes and provide the best support for students.

Store student data

Track details about students' progress using tags and custom fields. Share private notes with other teachers, capturing optimistic or concerning observations about your students for later reference.

Ensure top-level security

Protect your students' data, such as their academic progress, personal details, age, and so on, to increase trust and confidence. Also, keep personal and professional data safe from unauthorized access.

Make internal collaboration easy

Equip your professors with features like private notes and agent collision detection. These can significantly enhance teamwork among teachers and ensure that all school members are synchronized and well-informed.

Users Love Us

Happiest Users 2023

Empower your personnel with HelpDesk for schools

Free 14-day trial Easy access Auto-replies to students

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2

All your educational cases in one simple dashboard

Tickets list view in HelpDesk ticketing system

Leverage your educational institution with HelpDesk features

Improve teamwork and monitor staff requirements to create a stress-free environment. Use automation for efficient issue resolution, benefiting students and teachers.

See all features

Use ticket statuses

Be transparent about the resolution stage using ticket statuses: open, pending, closed, solved, and on hold. Keep students informed of progress to reduce anxiety and frustration.

Track important metrics

Follow trends in the issues reported (for example, Wi-Fi connectivity, and access to learning materials) and proactively address systemic issues before they affect a larger group of students.

Create automations

Reduce wait times and accelerate issue resolution by creating workflows. Use macros to ensure that students receive accurate and consistent information regardless of who's handling their queries.

Tag your tickets

Use tags to efficiently categorize and prioritize tickets, ensuring that issues such as classroom technical malfunctions or administrative inquiries are swiftly routed to the school office or appropriate personnel.

Whenever we talk to a student using a ticket, we almost always get good feedback, especially when it comes to response time.
Melissa Hannam,
the Director of Marketing at Valley Driving School
Read case study
100+

tickets are handled within four hours through prioritization and tagging.

2,000

actions performed by workflows instead of agents.

Start with HelpDesk for schools in three simple steps

Get HelpDesk for a free 14-day trial and create an account.

Forward messages from your current support inbox to HelpDesk.

Start receiving tickets from your team and students.

No credit card required

Use AI features to boost your university's internal collaboration

Automate educational operations in schools and universities for quicker case analysis, freeing up valuable time and resources from manual tasks.

Impress with soft skills

Craft clear messages for students and teachers. Enable professors to automatically enhance their replies, making them more comprehensive and informative, and improve the quality of support they provided.

Make teachers' jobs easier

Use the ticket summary feature to swiftly provide concise overviews of students’ tickets. Enhance the efficiency of professors by allowing them to quickly grasp case details.

Provide the best educational support for your school

Designed for better communication

HelpDesk for teachers

  • Resolve classroom issues quickly for uninterrupted learning.
  • Automate routine tasks to lighten the workload.
  • Easily manage teaching materials and schedule classes.
  • Stay updated on ticket statuses and make changes effortlessly.
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Easy ticket handling

HelpDesk for students

  • Reach out for help anytime, anywhere, using your email or social media accounts.
  • Get instant answers to all your questions about school administration.
  • Share your thoughts and suggestions to shape the future of education services.
  • Experience smoother learning with fewer interruptions, making your educational journey
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We're here for you 24/7/365

When you need assistance, you can count on our Support Heroes. They're strong and swift and will help you no matter the time!

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HelpDesk support

Explore better ticket management in education with HelpDesk

Free 14-day trial No credit card required Advanced ticketing made easy

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