Use the visual builder to create branded email templates without a single line of code

Free 14-day trial Code-free builder Customization

Free 14-day trial Code-free builder Customization

The 'Appearance' settings in the visual email template builder when creating email templates in HelpDesk.

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Click out your email templates nice and easy

The 'Content' settings in the visual email template builder when creating email templates in HelpDesk.

Color picker

Use the intuitive color picker to make each element of the email template match your brand.

Customizable components

Configure content components and make your emails informative with available variables.

Accessible testing

Have full control over the final look of your email template with two testing options.  

2,000

Brastel team handles nearly 2,000 tickets a month using automation.

39%

Brastel team saves 12 minutes handling each ticket. It's a 39% decrease in the ticket resolution process.

HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
Irina BokarevaMarketing Project Manager at Brastel Co., Ltd.
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Take a new clickable approach to creating email templates

Example of an email template created by the visual email template builder in HelpDesk

Multiple teams access

Decide on the teams that will use the created email template in daily conversations. Have full control over how you present yourself.

No coding needed

Go step-by-step and create your branded email templates. Use intuitive and click-based configuration options and unleash your creativity!

Different variables

Use six possible variables that pull in the data you include in your ticket details. Make your email templates even more informative.

Save big time as a team during
the free 14-day trial

Deliver superior customer support and link to an expert-appreciated HelpDesk.

Free 14-day trial No credit card required Code-free builder

Free 14-day trial No credit card required Code-free builder

Build trust among recipients with every message you send

Look professional with email templates

Browse our help center article to learn how to create email templates without breaking a sweat.

Read about email builder
A person who is sitting and thinking about how to create email templates with the visual email template builder.

Use HelpDesk's innovative support features for your growth

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