Manage multiple email addresses

Weronika Masternak
2 min read
updated: Feb 20, 2024

If you use multiple email addresses to contact your customers, you can redirect them to HelpDesk and manage all incoming messages in one place.

How to redirect multiple email addresses to HelpDeskLink icon

You can forward messages from multiple email addresses (,, etc.) to one HelpDesk account. There are two ways to achieve this result.

Use the main inboxLink icon

Take a look at our tutorials to learn how to set up forwarding from your current inbox to HelpDesk. Choose your current email provider and follow the step-by-step guides. You have to repeat these steps for each email address you want to redirect to HelpDesk.

If you use the main inbox, all messages will appear in HelpDesk as unassigned tickets.

Flowchart with many email addresses forwarded to one HelpDesk address.

Create custom inboxesLink icon

Another way to manage multiple email addresses is to create separate HelpDesk inboxes for each email address. With multiple inboxes, different teams (sales, support, etc.) can use separate inboxes but still work in one application. Learn how to create teams and find out how to create inboxes for them.

This feature is available on Team and Enterprise plans.
This feature is available on Team and Enterprise plans.

Flowchart with many email addresses forwarded to many HelpDesk addresses.

After completing the inbox setup, you can add workflows. You can create different workflows for your teams and inboxes. Workflows automate your work and streamline ticketing processes. Check out how to add workflows.

Workflows in the HelpDesk app.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.


Install apps from the HelpDesk Marketplace

Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

Read the article

Email template

Learn how you can edit the email template in HelpDesk to adjust it to your needs.

Read the article

Try HelpDesk today

Invite your team and explore HelpDesk features for free

Free 14-day trial Simple setup

Discover our text| products