If you use multiple email addresses to contact your customers, you can redirect them to HelpDesk and manage all incoming messages in one place.
How to redirect multiple email addresses to HelpDesk
Use main inbox
Take a look at our tutorials to learn how to set up forwarding from your current mailbox to HelpDesk. Choose your current email provider and follow the step-by-step guides. Repeat these steps for each email address you’d like to redirect to HelpDesk.
This feature is available on all plans (Starter, Team, Enterprise).
Create custom inboxes with automated rules
Another way to manage multiple email addresses is to create separate HelpDesk inboxes. You can find a step-by-step guide below. With multiple inboxes, different teams (sales, support, etc.) can use one application but work with separate inboxes and workflows. Learn more about teams in HelpDesk.
This feature is available on Team and Enterprise plans.
How to create a new Inbox
Go to Settings > Mailboxes > Forwarding. Click “Add new Inbox”.
Enter the Inbox name. You can automatically assign the incoming messages to a specific team or agent. Click “Add Inbox”.
Your new Inbox address will appear on the Inbox list. You can use it to set up forwarding for a specific email address.