The Essentials of Customer Support

Power up your customer support! If you've ever wanted to be on top of your customer support, this one’s for you. Join our course with nine lessons that cover different aspects of effective customer support. Learn how to work as a team, and use your resources effectively to win every customer case.

Take the course Free$0.00
Hands coming out of the planets and high-fiving each other.

About the course

This course is designed for small to medium-sized teams that deal with many challenges daily. We'll tell you how to speak to customers so you're understood and they're satisfied with your assistance. You'll find out about high-quality customer support processes, strategies to sharpen your soft and hard support skills, and tactics that your customer service agents can easily master. After the course, you'll know how to resolve customer cases quickly using the resources available to you.

Online

What you will learn

  • Skills and character traits that all support agents need to have
  • Strategies for scheduling work and assigning tasks
  • The best customer communication techniques
  • Techniques for gathering customer feedback and measuring satisfaction
  • Ways to speed up work and track support performance

Taught by

HelpDesk
Author image

Marcos Bravo

LiveChat

Author image

Weronika Masternak

HelpDesk

Share

  • Copied!

  • Share icon
  • Share icon
  • Share icon
  • Share icon

Course partners

Course partner logo
Course partner logo
Course partner logo
Course partner logo
Course partner logo
Course partner logo
Course partner logo
Course partner logo

Lessons

Illustration showing an astronaut moving in space

Join the list and get a guide!

Subscribe now and get your awesome Business Email Writing guide.

Try HelpDesk for free

For quick and intuitive tickets management

Free 14-day trial No credit card required

Discover Text products