Weronika Masternak

Product Content Specialist

Weronika is a product content specialist at HelpDesk. She has a deep passion for telling stories to educate and engage her audience. In her free time, she goes mountain hiking, practices yoga, and reads books related to guerrilla marketing, branding, and sociology.

Follow: Twitter logo Linkedin logo

Photo of Weronika Masternak, Product Content Specialist at HelpDesk

Features Recommended by Weronika

Popular articles

Top 5 Workflow Management Tips

Find out what workflow management is and why it’s vital for your organization. Also, discover the three essential components that you should consider when creating them. Next, explore the main types...


Building Trust with Remote Support

Welcome to the era of digital dependency! With the rise of remote work and the exponential growth of technology, off-site support has become an essential part of technical assistance.


Get more articles and news from Weronika

Get a Business Email Writing Guide now and helpful business communication tips every two weeks.

We don’t send SPAM Absolutely for free

All articles

Guide cover image

List of the Best Help Desk Software

Explore over 20 of the best help desk app options for 2024. I did the heavy lifting to bring you a simple breakdown of their features and prices so you can make an informed decision for your support team. No tech jargon here – I'm diving into what real users are saying on Capterra and G2. Join me on a journey to discover, compare, and choose the perfect help desk software that fits your team like a glove. Leave behind the complexity and step into a seamless support management experience!

Learn more

Guide cover image

Robotic Process Automation

Robotic process automation (RPA) is a breakthrough technology revolutionizing customer service. By automating repetitive tasks and ensuring efficient and error-free results, RPA streamlines operations and enhances the customer experience. This guide explores RPA in customer service, covering the benefits, challenges, and best practices for successful implementation. Browse real-world examples and industry insights to comprehensively understand how RPA transforms customer service, boosting operational efficiency and customer satisfaction.

Learn more

Guide cover image

Incident Management in Customer Support

High pressure scenarios and incidents can arise unexpectedly, challenging even the most experienced professionals. Dealing with dissatisfied customers, service outages, or critical issues requires a skillful approach that resolves the problem efficiently and leaves the customer feeling valued. This delicate balance between resolving incidents and maintaining customer relationships is where effective incident management comes into play. Remember, such incidents aren't just obstacles to overcome — they're opportunities to demonstrate your organization's commitment. By implementing the best practices discussed in this article, you can transform potentially harmful situations into moments that strengthen trust, loyalty, and long-term customer engagement. So, let's dive into crisis management and excel in urgent scenarios, taking customer service to a new efficiency level.

Learn more

Guide cover image

Unleashing Team Collaboration

Collaboration is the secret ingredient for success in today's interconnected work jungle. Like a well-choreographed dance, employees that embrace open communication, shared goals, defined roles, trust, and adaptability easily navigate projects. With team collaboration tools, they seamlessly share files, brainstorm on virtual whiteboards, and bridge distances through video conferences. Together, they create a synergy that propels them towards exceptional outcomes in the ever-changing rhythms of the modern work world. Join me on this exhilarating journey as you uncover the secrets to unlocking the power of collaboration and unleashing teams' true potential.

Learn more

Try out HelpDesk with your entire team

Free 14-day trial Core ticketing features No credit card required

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

Discover our text| products