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Welcome to the one-of-a-kind learning platform for customer service and support. Take steps that will bring you closer to exceeding customer expectations. With Learning Space, it's not rocket science.

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Courses

Advanced and suitable learning format

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Guides

Quick and easy to study one-pages

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Email Templates

Task-oriented cheat sheets

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Courses

Land in the course section if you're looking for fresh knowledge about creating an overall customer experience.

The Essentials of Customer Support

Make it to the top with your customer service

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Chapters (9 lessons with videos - 1h 16min )

  1. Skills That Customer Support Agents Need To Have (13 min)
  2. Plan Your Support Team's Work Like a Pro (14 min)
  3. The Best Three Customer Ticket Assignment Strategies (13 min)
  4. Eight Amazing Tools to Speed Up Customer Support (16 min)
  5. How to Communicate Bad News to Your Customers
  1. How to collect customer feedback and measure satisfaction
  2. Customer complaint management tips
  3. How to track and reward an agent's performance
  4. Key metrics for measuring customer support

Business Email Writing with HelpDesk

Become a master in professional email creation

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Chapters (11 lessons with videos - 1h 36min )

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Get a Business Email Writing Guide now and helpful business communication tips every two weeks.

Guides

Boost your learning process and use the guides. Spend a few minutes on exploring them to get closer to your goal.

Email Templates

Be quick as a blast thanks to the ready-to-use templates. Go that way, if you want to reduce your effort and save time.

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